Privacy Policy - Praxis Navigator

Introduction

Praxis Navigator is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your information. This privacy policy explains our practices regarding the collection and use of information when you visit our website or use our services.

Data Controller

The data controller for this website is:

Praxis Navigator
Founded by Kai Roer
Email: [email protected]

For privacy-related inquiries, please contact us at: [email protected]

Information We Collect

We are committed to privacy-first data collection and use the following privacy-compliant methods:

Website Analytics (Cookieless)

We use Cloudflare Web Analytics to understand how visitors use our website. This service:

Does not use cookies or store personal data
Does not track users across other websites
Collects only aggregated, anonymous usage statistics
Is fully GDPR compliant without requiring consent
Measures page views, referrers, and basic performance metrics

Error Monitoring

For production error tracking, we use Sentry to improve our service quality:

Only activated in production environments
Collects technical error information to fix bugs
Does not store personal or identifying information
Uses anonymized user IDs based on browser characteristics
Automatically filters out sensitive data

Contact Forms and Demo Requests

When you submit a contact form or demo request, we collect:

Name and email address (required for response)
Company information (optional)
Message content and inquiry details
Timestamp and form source for analytics

Technical Information

Our servers automatically collect standard technical information:

IP address (for security and spam prevention)
Browser type and version (for compatibility)
Operating system (for technical support)
Referring website (for analytics)
Pages visited and time spent (for improvement)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Legitimate Interest: Website analytics and performance monitoring
Consent: When you submit forms or request information
Contract Performance: When providing requested services
Legal Obligation: Compliance with applicable laws

How We Use Your Information

We use the collected information for the following purposes:

Responding to your inquiries and demo requests
Improving our website performance and user experience
Providing customer support and technical assistance
Sending requested information about our services
Detecting and preventing fraud or abuse
Complying with legal obligations

Data Sharing and Third Parties

We work with the following trusted service providers who may process your data:

Cloudflare (Analytics and CDN)

Purpose: Website hosting, analytics, and performance
Data: Anonymized usage statistics only
Privacy Policy: cloudflare.com/privacypolicy

HubSpot (CRM and Forms)

Purpose: Contact form processing and lead management
Data: Name, email, company, and inquiry details
Privacy Policy: hubspot.com/privacy-policy

Microsoft Azure (Authentication)

Purpose: Single sign-on authentication for application access
Data: Only when you choose to log in to our application
Privacy Policy: privacy.microsoft.com

Sentry (Error Monitoring)

Purpose: Error tracking and performance monitoring
Data: Technical error information only (no personal data)
Privacy Policy: sentry.io/privacy

Data Retention

We retain different types of data for appropriate periods:

Analytics Data: Aggregated data retained indefinitely (fully anonymous)
Contact Forms: Personal data retained for 2 years or until you request deletion
Error Logs: Technical data retained for 90 days maximum
Support Communications: Retained for 3 years for quality purposes

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, contact us at: [email protected]

Cookies and Tracking

Our commitment to privacy means we operate differently from most websites:

No Tracking Cookies: We do not use cookies for tracking or analytics
Essential Cookies Only: We may use strictly necessary cookies for website functionality
No Third-Party Tracking: No advertising or social media tracking pixels
Cookieless Analytics: Our analytics work without cookies
Browser Local Storage: Used only for user preferences (language selection)

Data Security

We implement appropriate technical and organizational measures to protect your data:

HTTPS encryption for all data transmission
Regular security updates and monitoring
Access controls and authentication
Data minimization and pseudonymization
Regular security assessments
Incident response procedures

International Data Transfers

Our services are hosted primarily in the EU/EEA region. When data is transferred outside the EEA:

We ensure appropriate safeguards are in place
We rely on adequacy decisions or standard contractual clauses
Data processors are carefully vetted for GDPR compliance

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

Posting the updated policy on this page
Updating the "Last updated" date above
Sending email notification for significant changes (if we have your email)

Contact Information

For any privacy-related questions, concerns, or requests, please contact us:

Privacy Officer
Email: [email protected]
General Contact: [email protected]

Supervisory Authority
You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data in accordance with applicable data protection laws.